Last updated 30 April 2025
What personal information do we collect?
We collect personal information that you provide to us when making a purchase, subscribing to our newsletter, or contacting customer support. This may include your name, email address and phone number.
How do we use your personal information?
Your personal information is used to process orders, manage customer service inquiries, send marketing communications (if you have opted in), and improve your overall experience with us. We may also use the information to personalise your experience on our website.
Do we share your personal information with third parties?
We do not sell, rent or trade your personal information to third parties. However, we may share information with trusted third-party service providers who help us with payment processing, shipping or marketing. These providers are obligated to protect your data in compliance with our privacy policy.
How do we protect your personal information?
We implement a variety of security measures, including encryption and secure servers, to maintain the safety of your personal information. We also limit access to this information to authorised personnel only.
What are cookies, and how do we use them?
Cookies are small files stored on your device to help us enhance your website experience. They allow us to track website activity, remember your preferences, and offer you a more personalised experience. You can adjust your browser settings to block cookies or alert you when they are being sent.
How can you update or delete your personal information?
You can update your personal information by contacting customer support. If you wish to delete your information, please reach out to our customer support team and we will process your request in accordance with applicable data protection laws.
How long do we keep your personal information?
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, such as processing orders and providing customer service. After that, your data is securely deleted or anonymised.
What are your rights regarding your personal information?
You have the right to access, correct, update or delete your personal information at any time. You also have the right to opt out of marketing communications and withdraw your consent to data collection. If you have any concerns, please contact our customer service team.